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Terms and Conditions - Your official guide to holiday accommodation, tours, attractions, activities, national parks, dining, markets and events in Tweed Heads, Coolangatta and Northern Rivers, NSW.
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Terms and Conditions

Destination Tweed Inc
PO Box 5129
STH MURWILLUMBAH  NSW   2484

TERMS AND CONDITIONS
Travel arrangements and prices detailed on this www Internet site are provided and coordinated by the Tweed Tourism. Tweed Tourism has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.
Sales of services as contained in this publication are made by Tweed Tourism, only as an agent for the person, business or company providing the services. Tweed Tourism does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
Tweed Tourism receives a payment from operators for the provision of the booking service. Tweed Tourism offers are not commissionable to Travel Agents.
You must be at least 18 years of age to book accommodation or services.
Tweed Tourism sells accommodation from an inventory supplied by each operator, and does not oversell that inventory. Tweed Tourism accepts no liability for the unavailability of rooms caused by the operator overselling their own inventory.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Privacy Policy
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how Tweed Tourism handles and protects your PII in accordance with commonly accepted privacy principles.
Tweed Tourism reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to info@destinationtweed.com.au   or sent via postal mail to:
Destination Tweed Inc
PO Box 5129
STH MURWILLUMBAH  NSW  2484

WHAT INFORMATION WE COLLECT
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Tweed Tourism collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with Tweed Tourism.
• Contact Tweed Tourism
Tweed Tourism collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

HOW WE USE YOUR INFORMATION
Tweed Tourism uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.tweedtourism.com.au may be used to:
• Purchase Tweed Tourism products or services
Information collected when you purchase from Tweed Tourism is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

WHO WE SHARE YOUR INFORMATION WITH
Tweed Tourism does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
Tweed Tourism provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Tweed Tourism offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.tweedtourism.com.au.
• Legal obligations
Tweed Tourism may be required by law to disclose information provided by you to Tweed Tourism for the purposes of obtaining products or services from Tweed Tourism. Tweed Tourism may also disclose information against someone who poses a threat to Tweed Tourism interests (such as customer fraud) or whose activities could cause harm to others.

HOW YOU CONTROL AND ACCESS YOUR INFORMATION
Tweed Tourism believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to Tweed Tourism in your booking, please contact us.
• General
If at anytime you wish to enquire about any of your PII that is stored by Tweed Tourism please contact us.

Validity of Rates
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
Payment is due within 72 hours of receiving written confirmation from Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.

Cancellation Policy
For all Bookings: whilst we provide a Free Booking Service, cancellations of Confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc. GST). Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. Please view the operators cancellation and indemnity policy before paying for your booking.

Tours
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

DISCLAIMER
All information on this web site is correct at time of publishing. All companies listed are members of the Visitor Centre.
This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous.
Visitor Centre makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity. Any access of this site by the user is entirely at the users own risk and Visitor Centre shall not be responsible for the propagation of computer worms or viruses transmitted from the site.